⁠hitz vape shop return and refund policy background showing product display counter⁠hitz vape shop return policy

Welcome to the official hitz vape shop return policy page, where you can find complete details regarding order guidelines, defective unit replacements, and reimbursement procedures.

1. General Return Eligibility
Timeframe: We accept return inquiries and requests initiated within 14 days of the original delivery date.
Condition: To be eligible for a return, items must be unused, unopened, in their original packaging, and in the exact condition that you received them.
Non-Returnable Items: Due to health, safety, and regulatory compliance standards, opened, used, or partially consumed disposable products cannot be returned or refunded unless defective upon arrival.
2. Defective or Damaged Items
If you receive a damaged product or a malfunctioning disposable unit, please contact our customer support team immediately through our contact page within 48 hours of delivery.
Please provide your order number, a clear description of the issue, and photo or video evidence of the defect so we can review your case promptly.
3. Refund Processing
Once your returned item is received and inspected by our inventory team, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or digital payment gateway (such as CoinGate or Google Pay) within a certain number of business days.
4. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning non-defective items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund depending on the nature of the return.
5. Questions and Support
If you have any further questions about our return process or need help with an active order, please reach out to us directly through our contact page.

For further information on consumer rights and online trade standards, please review the resources provided by the Federal Trade Commission.